Hi, I'm Linda.

Besides exploring the world through the lens of design, I enjoy listening to philosophical podcasts, traveling to different countries, or switching off my mind on the squash court. I'm currently activating my linguistic brain cells to learn Dutch.

↓

My expertise

Human-centred design
Service Design
Visual Communication
UX/UI Design
Stakeholder Management

My methodologies

Double Diamond
Quant. / Qual. Research
User Interviewing
Co-creation workshops
Service Blueprinting
Usability testing

I'm building a Service design community in Ireland.

Alongside Clara Villa and Maho Hidalgo, I volunteer with the Dublin chapter of Service Design Ireland, where we co-organise events, talks, and workshops to keep the local design community connected and engaged.

Together, we create inclusive spaces for professionals and newcomers to share knowledge, exchange ideas, and empower emerging designers to experiment, grow, and build confidence in their practice.

→ Check out Service Design Ireland

Good service design means to me ...

Good service design
means to me ...

1

Services are quickly available to everyone who needs to access them.

2

Services support the people in their individual needs.

3

Services are rooted in non-siloed communication of the service providers.

I have a passion for design in healthcare.

As part of Mater Transformation at one of Dublin’s largest hospitals, I immerse myself every day with curiosity in the hospital environment, listening to patients’ moving stories and engaging with the processes that help healthcare providers deliver the best possible care.

→ See the project 'Lung transplant care'

It's been an honour to win the Service Design Award 2023.

The project ‘Save Time, Save Lives’ gained international recogition by being awarded as ‘Best Student Project 2023’ by the Global Service Design Network.

My team partner and I were invited to the Global Service Design Conference in Berlin to present the process and results of this project to a broad design community.

→ Take a look into the project

Some fun stuff

–A glimpse into my artwork–

My curiosity for culture and cities.

I enjoy exploring new places and learning how people live. It gives me fresh perspectives and sparks new ideas.

I'm also deeply curious about how cities are shaped.
From public transport systems to walkable neighbourhoods, I love paying attention to how people move through urban spaces. Thoughtful infrastructure planning can improve all our everyday lives.

Hong Kong, 2024

Helsinki, 2024

Barcelona, 2024

Amsterdam, 2020

Chicago, 2023

Copenhagen, 2019

Curriculum Vitae

Professional experience

2023 – ongoing

> 2 years

Service and User Experience Designer · Public Healthcare

Mater Misericordiae University Hospital, Dublin (Ireland)

2020 – 2021

1 year 3 months

UX/UI Designer · Education sector

Mein Mutiger Weg GbR, Karlsruhe (Germany)

2017

6 months

Communication Designer · Branding & Marketing

FJAER Graphic Design Studio, Potsdam (Germany)

2017 – 2020

3 years

Communication Designer · Freelance

Linda Klotzbach Design, Potsdam (Germany)

Volunteering, community engagement and public speaking

2025 – ongoing

5 months

Committee member · Service Design Ireland

Establishing a service design community, Dublin (Ireland)

Oct 2024

Event

Conference Volunteer · SDN Attendees and networking team

Global Service Design Conference, Helsinki (Finland)

Oct 2023

Event

Public Speaker and SDN Award winner · SDN 2023

Global Service Design Conference, Berlin (Germany)

2023

6 months

Conference Volunteer · Digital experience team

Organising the design conference SDN NextGen 2023, Remote (Global)

Educational experience

March 2023

Fulld day training

White Belt Lean Six Sigma · Mater Lean Academy

Introduction to LEAN methodology in healthcare context, Dublin (Ireland)

Nov 2024

1 year

MA Service Design · NCAD Dublin

Grade: First class honours at National College of Art & Design (Ireland)

2019 – 2020

5 months

Design Thinking Graduate · Hasso Plattner Institute Postdam

Design Thinking Track, d.school of Standford University, Potsdam (Germany)

2019

6 months

Business & Brand Design · BASW Denmark

Erasmus+ at Business Academy South West, Sønderborg (Denmark)

2015 – 2021

5 years

BA Communication Design · UAS Potsdam

Grade: First class honours at University of Applied Sciences Potsdam (Germany)

I’m currently looking for ...

a collaborative environment where we can work toward meaningful impact for people and the planet. If that resonates with you, I’d love to connect. Get in touch!

Access my CV