Hi, I’m Linda.

Besides exploring the world through the lens of design, I enjoy listening to philosophical podcasts, traveling to different countries, or switching off my mind on the squash court. I'm currently activating my linguistic brain cells to learn Dutch. 

Hi, I’m Linda.

Besides exploring the world through the lens of design, I enjoy listening to philosophical podcasts, traveling to different countries, or switching off my mind on the squash court. I'm currently activating my linguistic brain cells to learn Dutch. 

Professional expertise

Service Innovation
Agile Project Management
Stakeholder Management
Lean SixSigma
Design Thinking
Human-centred design

Visual Communication
UX/UI Design


My methodoligies

Double Diamond Process
Quant. / Qual. Research
User Interviewing
Co-creation workshops
Service Blueprinting
Journey & Value Stream Mapping
Prototyping & Wireframing
Usability testing

Software skills

Figma (Design)
Notion (Project Management)
Miro & FigJam (Co Design) 
Adobe Creative Cloud (InDesign, Photoshop, Premiere)
Wordpress (Website builder)
Keynote & PowerPoint (Presentation)
Microsoft Office Suite (Word, Excel)

Service Design Award 2023

The project ‘Save Time, Save Lives’ gained international recogition and was awarded as ‘Best Student Project 2023’ by the Global Service Design Network.

My team partner and I were invited to the Global Service Design Conference in Berlin to present the process and results of this project to a broad design community. 

Good service design means to me ...

Good service design
means to me ...

1
Services are quickly available to everyone who needs to access them.

 

2.
Services support the people in their individual needs.

 

3.
Services are rooted in non-siloed communication of the service providers.

 

A passion for design in healthcare

At the moment, I’m working as a Service Designer to innovate existing and new healthcare services as part of the Mater Transformation at one of Dublin’s largest hospitals.

Every day, I immerse myself with curiosity in the hospital environment, listening to patients’ moving stories and engaging with the processes that help healthcare providers deliver the best possible care.

Curriculum Vitae

Professional experience

2023 – ongoing

> 2 years

Service and User Experience Designer · Public Healthcare

Mater Misericordiae University Hospital, Dublin (Ireland)

2020 – 2021

1 year 3 months

UX/UI Designer · Education sector

Mein Mutiger Weg GbR, Karlsruhe (Germany)

2017

6 months

Communication Designer · Branding & Marketing

FJAER Graphic Design Studio, Potsdam (Germany)

2017 – 2020

3 years

Communication Designer · Freelance

Linda Klotzbach Design, Potsdam (Germany)

Volunteering, community engagement and public speaking

2023 – ongoing

9 months

Co-organiser · Designers in hospitals

Establishing a healthcare design community, Dublin (Ireland)

Nov 2024

Event

Public speaker · SDI Ireland

Service design community

Oct 2024

Event

Conference Volunteer · SDN Attendees and networking team

Global Service Design Conference, Helsinki (Finland)

Oct 2023

Event

Public Speaker and SDN Award winner · SDN 2023

Global Service Design Conference, Berlin (Germany)

2023

6 months

Conference Volunteer · Digital experience team

Organising the design conference SDN NextGen 2023, Remote (Global)

Educational experience

March 2023

Fulld day training

White Belt Lean Six Sigma · Mater Lean Academy

Introduction to LEAN methodology in healthcare context, Dublin (Ireland)

Nov 2024

1 year

MA Service Design · NCAD Dublin

Grade: First class honours at National College of Art & Design (Ireland)

2019 – 2020

5 months

Design Thinking Graduate · Hasso Plattner Institute Postdam

Design Thinking Track, d.school of Standford University, Potsdam (Germany)

2019

6 months

Business & Brand Design · BASW Denmark

Erasmus+ at Business Academy South West, Sønderborg (Denmark)

2015 – 2021

5 years

BA Communication Design · UAS Potsdam

Grade: First class honours at University of Applied Sciences Potsdam (Germany)

I’m currently looking for ...

an environment to not only contribute my skills and experience but also to be part of a human team that aims for a positive difference in the world. Interested to get in touch? Don’t hesitate to reach out. 

Project Thumbnail SaveTimeSaveLives-1

Modular learning
for teenagers

UX/UI design · Modular Learning · Startup

Project Thumbnail ClimateJustice

Understanding
Climate Justice

Social design · Scrollytelling · UX/UI design

Project Thumbnail Skinnovate

Cutting wait lists for
dermatology patients

Service Innovation · Healthcare Transformation · Product Design

© Linda Klotzbach 2025

© Linda Klotzbach 2025

© Linda Klotzbach 2025