Hi, I’m Linda.
Besides exploring the world through the lens of design, I enjoy listening to philosophical podcasts, traveling to different countries, or switching off my mind on the squash court. I'm currently activating my linguistic brain cells to learn Dutch.
Hi, I’m Linda.
Besides exploring the world through the lens of design, I enjoy listening to philosophical podcasts, traveling to different countries, or switching off my mind on the squash court. I'm currently activating my linguistic brain cells to learn Dutch.
Professional expertise
Service Innovation
Agile Project Management
Stakeholder Management
Lean SixSigma
Design Thinking
Human-centred design
Visual Communication
UX/UI Design
My methodoligies
Double Diamond Process
Quant. / Qual. Research
User Interviewing
Co-creation workshops
Service Blueprinting
Journey & Value Stream Mapping
Prototyping & Wireframing
Usability testing
Software skills
Figma (Design)
Notion (Project Management)
Miro & FigJam (Co Design)
Adobe Creative Cloud (InDesign, Photoshop, Premiere)
Wordpress (Website builder)
Keynote & PowerPoint (Presentation)
Microsoft Office Suite (Word, Excel)
Service Design Award 2023
The project ‘Save Time, Save Lives’ gained international recogition and was awarded as ‘Best Student Project 2023’ by the Global Service Design Network.
My team partner and I were invited to the Global Service Design Conference in Berlin to present the process and results of this project to a broad design community.
Good service design means to me ...
Good service design
means to me ...
1
Services are quickly available to everyone who needs to access them.
2.
Services support the people in their individual needs.
3.
Services are rooted in non-siloed communication of the service providers.
A passion for design in healthcare
At the moment, I’m working as a Service Designer to innovate existing and new healthcare services as part of the Mater Transformation at one of Dublin’s largest hospitals.
Every day, I immerse myself with curiosity in the hospital environment, listening to patients’ moving stories and engaging with the processes that help healthcare providers deliver the best possible care.
Curriculum Vitae
Professional experience
2023 – ongoing
> 2 years
Service and User Experience Designer · Public Healthcare
Mater Misericordiae University Hospital, Dublin (Ireland)
2020 – 2021
1 year 3 months
UX/UI Designer · Education sector
Mein Mutiger Weg GbR, Karlsruhe (Germany)
2017
6 months
Communication Designer · Branding & Marketing
FJAER Graphic Design Studio, Potsdam (Germany)
2017 – 2020
3 years
Communication Designer · Freelance
Linda Klotzbach Design, Potsdam (Germany)
Volunteering, community engagement and public speaking
2023 – ongoing
9 months
Co-organiser · Designers in hospitals
Establishing a healthcare design community, Dublin (Ireland)
Nov 2024
Event
Public speaker · SDI Ireland
Service design community
Oct 2024
Event
Conference Volunteer · SDN Attendees and networking team
Global Service Design Conference, Helsinki (Finland)
Oct 2023
Event
Public Speaker and SDN Award winner · SDN 2023
Global Service Design Conference, Berlin (Germany)
2023
6 months
Conference Volunteer · Digital experience team
Organising the design conference SDN NextGen 2023, Remote (Global)
Educational experience
March 2023
Fulld day training
White Belt Lean Six Sigma · Mater Lean Academy
Introduction to LEAN methodology in healthcare context, Dublin (Ireland)
Nov 2024
1 year
MA Service Design · NCAD Dublin
Grade: First class honours at National College of Art & Design (Ireland)
2019 – 2020
5 months
Design Thinking Graduate · Hasso Plattner Institute Postdam
Design Thinking Track, d.school of Standford University, Potsdam (Germany)
2019
6 months
Business & Brand Design · BASW Denmark
Erasmus+ at Business Academy South West, Sønderborg (Denmark)
2015 – 2021
5 years
BA Communication Design · UAS Potsdam
Grade: First class honours at University of Applied Sciences Potsdam (Germany)
I’m currently looking for ...
an environment to not only contribute my skills and experience but also to be part of a human team that aims for a positive difference in the world. Interested to get in touch? Don’t hesitate to reach out.
© Linda Klotzbach 2025
© Linda Klotzbach 2025
© Linda Klotzbach 2025